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In fact, literature has been written and extensive research has been done by the likes of Alan November, Philip Schlechty and Rick Stiggins (just to name a few) in the area of student engagement and the importance of meeting students where they are.
However, now more than ever... the game has changed. With the advent of social media, students really are a powerful customer with a voice. If a student is bored, he or she just tweets their opinion of boredom. If a student is mistreated by a teacher with unfairness, he or she muses on facebook. We, as educators, need to know that today is the day our clientele really needs to have their insatiable hunger for meaningful learning quenched through environments and lessons which appeal to the students like never before. If not, then the educator's most important critics, (their customers) the students will let everyone know, via social media, that the product the educational system is selling is not worth buying.
I am not sure if New York Times Best-selling author, Daniel Pink will mention this educational phenomenon in his new and highly anticipated book, but the overall sense that times are changing with regard to "sales" and who is the "salesperson" and who is not can be inferred by watching the following trailor for the aforementioned book, To Sell is Human.